Overview

Consolidated Networks provides staff support in all areas of network and systems operations.  CNC consultants have extensive experience in LAN and WAN environments.  As a feature of our service, CNC can perform interval checkups, giving customers a full analysis of their networks’ health regarding system and component interoperability and integration.  This is especially valuable for enterprises which regularly add devices to the enterprise information network.

Features

Enterprise Support Engineers at various levels:

·         Handle Network administration, including management of user accounts, service level monitoring, and network accounting practices

·         Manage the change control process, including planned network outages

·         Provide network utilization analysis, involving ongoing measurement of network activity against established network baselines

·         Handle ongoing documentation of physical assets, logical topologies, policies, procedures

·         Perform network troubleshooting, fault detection, isolation, repair, and restoration

·         Oversee and perform NOC alarm management, problem diagnosis, and dispatch of service resources

·         Administrated network backups, including disaster recovery procedures

·         Perform or supervise routine moves, additions, and changes

Benefits

Flexibility and resource surge capacity in environments with fluctuating workloads.  Access to specialized skills which can be leveraged for staff learning uplift.  Thorough documentation of processes, so that the knowledge gained during a partner engagement can stay with you.

Client
Receives

CNC believes that optimal network performance depends on optimal network operations. This means that the people, processes, and procedures should be well designed, well documented, and well-managed. Our Engineers work to develop and deliver solutions to ensure that our partners have all the data, analysis, tools, and training necessary to achieve this objective. Typical solutions include:

·         Documentation of operating practices, policies, and procedures

·         Operations staff training, technology integration, evaluation, and re-skilling

·         Implementation of management processes & controls, and audit procedures

·         Network process re-engineering, which integrates engineering, implementation, operations, and support staff into a cohesive work team

Duration

CNC Operation Support Services are available both on a defined-interval project basis, and as ongoing operations support. Projects include infrastructure analysis, workflow design, and implementation of processes and procedures. Operations support is engaged on annual, semi-annual, or custom priced contracts.